All customers are requested to check this refund policy before cancelling any reservation against which you have made the advance payment.

1. Refund requests must be submitted within 2 days of the date of the service in question.

2. Refunds will be considered based on the circumstances surrounding the service disruption or failure to meet service standards.

3. Refunds will not be issued for cancellations made within 1 hour of the scheduled pickup time.

4. According to the Auckland Ride limited company policy, customer will get the refund within 15 working days after processing the refund

5. If the booking get cancelled from the customer’s end, then processing charges will apply and rest of the amount will be refunded to the customer.

6. Customers don’t need to provide a credit/debit card details, who has made the payment via cards.

7. The Amount will be refunded to only customer’s bank account.

8. If any customer did’nt get the refund in their bank account then, they need to send bank account details on Auckland Ride limited official email ids with the booking number.

9. If customer request to refund by cash then, please be informed that we don’t do cash refunds.

10. Once we process the refund then customer will get the one official email from Auckland Ride limited to know about their refund status.

11.Customers are requested to inform us once they get their particular amount of refund successfully.